Creative Learning Solutions’ Telephone Techniques course aims to provide participants with confidence in the skills and knowledge required to respond in a positive and professional manner to customer telephone enquiries. This course is ideal for any team member that is required to communicate with customers over the phone as part of their role within a company; for example, a receptionist or a member of customer support staff. The course aims to provide those in such positions of responsibility with an awareness of how over the phone communication can have a direct effect on how a business is perceived by a customer.
Making the sale
Closing the call
Duration: Our telephone techniques course takes 1 day to complete