Creative Learning Solutions’ Conflict Management course is targeted at those who wish to gain the skills and knowledge to prepare and deal directly with conflict. The course is ideal for managers, department heads, supervisors and other individuals who have a desire to achieve more positive outcomes when dealing with stressful and negative altercations in the workplace. Most people see conflict as a problem and something they should avoid. However, the main reason to engage in conflict is to reach a resolution and move forward positively. Without resolution, conflict merely becomes an opportunity to recycle old arguments and disagreements. Resolution is an important process in ensuring that high performance levels are achieved and members of a company can work effectively in a team despite minor altercations.
What is the impact of conflict?
Practising conflict handling
Duration: Our Conflict Management course takes 1 day to complete