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Q. How can I purchase more learner credits?

A. You can order through the website, by email or by phone and they will be added to your account almost immediately.

Q. I have misspelled a learner’s name. How can I amend it before downloading a certificate?

A. You can do this from within the learner tab by clicking on the cogs next to their name

Q. One of my learners has lost their password. How do I reset it?

A. As the administrator, you can change the password in the learners account by clicking on the cogs next to the learners name

Q. When setting up a learner is it essential that I provide an email address?

A. No this is not essential. The system is designed so you can send an automated email to the learner if required with their login details. If this is a feature you require you will need to enter an email address.

Q. Can I change the name or amend the details of the administrator?

A. You can change the first name and surname of the administrator as well as the email address, telephone number and the password if required.

Q. How can I add another course to my account?

A. Just let us know which course you would like to add and how many credits and we will do the rest for you.

Q. One of my learners has finished the course but no printer icon has appeared, so how can I download their certificate?

A. Make sure the learner has 100% progress throughout the course.

Q. Can I add an extra administrator to my account?

A. No, you can’t do this, but we can do it for you

Q. Why can’t I see all my learners on my account?

A. Every year we delete learners from our server who completed their courses more than 12 months ago to keep our database working as efficiently as possible which in turn enables us to keep our prices low for our clients. However, we do keep records of all past results should you ever need to refer back or need a duplicate certificate for a particular learner.

Q. Why are the courses not showing on a learners account?

A. There is a 2-step process. Firstly, you must add the student to your account and secondly, enrol them on a course. So, a possible reason is that you have added their name to your account but not yet enrolled them.

Q. One of my learners has finished the course but only has 99% progress. How can I check what they have missed?

A. This is because they have skipped a page in the course. To rectify this the leaner must return to the menus and check that every page has been completed by checking the drop-down menu on the main course menu and checking that all the boxes are coloured white.

Q. One of my learners has left before starting the course. Can I have a credit for this licence?

A. We can delete the account for this learner and credit the licence back if they have not started the course

Q. Is there a limit to the number of courses or credits I can add to my account?

A. There is no limit to either the number of courses that can be added or learners who can be added to your account

Q. How long do the credits last for?

A. There is no expiry on the credits once purchased. However, once a learner is enrolled on a course the credit used lasts 12 months from the date of enrolment.